Southend SEND Independent Forum statement on the Ofsted and Care Quality Commission Re-Visit of Southend Local Authority May 2021
The POET Survey is conducted by Southend Borough Council as a way of getting parent/carer's, children, young people and professionals to give feedback on services with in Southend. This survey has run for its first year in 2020 and again now in 2021. It is conducted by a third party provider who collects and pulls together all the results. It has been identified that this survey was insufficient in gathering qualitative and quantitative information.
Agreement was reached that a new, co - produced survey is needed with a clear set of questions that gives us richer data to work from. A range of practitioners will be involved in developing the new survey to ensure the right questions are developed which can provide meaningful results about what is working and the gaps in services, support and provision. We will agree locally defined measures so that we can accurately report on progress made and reflect what difference it is making.
The Local Authority have published results from the survey in 2020 you can find them here
To ensure the POET survey results 2020 are shared and that all parent/carer/CYP feedback is addressed by the Local Authority appropriately. To ensure the survey 2022 is reflective of the questions we need answered, so that the Local Authority has the data it needs, to understand how services are being received across Southend.
Written Statement of Action - PLAN ON A PAGE